Terms of Service

1. Who provides this website

This website, https://ortavino.com, presents the Ortavino online store. In these terms, “we,” “our,” and “us” refer to Wuhan Pinglixin Trading Co., Ltd., the operating company identified below. “You” means a visitor or customer using the storefront. These terms explain how website access, product information, purchases, and customer requests are handled. They work together with our Shipping Policy, Return & Refund Policy, and Privacy Policy. Laws that give you non-waivable consumer protections take priority over any inconsistent provision here.

2. Using the store responsibly

You may browse and place orders when you have the legal capacity to enter into a purchase agreement in your location, or when a parent or legal guardian acts as appropriate. Please give accurate contact and delivery details. Do not attempt to interfere with the store's security, access another customer's account, submit fraudulent orders, or use the website in violation of applicable law. If account features are provided, you are responsible for taking reasonable care of your login credentials and informing us about suspected unauthorized activity.

3. Product listings and suitability

We aim to describe items, variations, quantities, and prices clearly. Screen settings can affect how a product's colors appear. Product specifications, availability, and presentation may change. Please review the information on the product page before ordering, including any care, size, compatibility, or use instructions displayed for the item. If a material error in a listing affects your order, contact us so it can be assessed under applicable consumer law.

4. Checkout and acceptance of orders

Submitting an order is an offer to buy the selected item or items under the information shown at checkout. An automated order acknowledgement confirms that the request has been received; it does not necessarily mean it has been accepted for fulfillment. We may be unable to accept an order when stock is unavailable, payment cannot be authorized, a delivery route is unsupported, or an obvious technical or pricing error has occurred. In such cases, we will communicate the issue and arrange an appropriate refund of any captured payment where required.

5. Prices, payment, and applicable charges

The amount payable is the amount presented before you finalize checkout, including any shipping charge or tax shown there. Currency and available payment methods are indicated by the actual checkout rather than guaranteed by this page. Your payment may be processed by an external payment service subject to its own security and operating rules. For destinations where import duties, customs assessments, or local handling charges may arise, the Shipping Policy explains how those charges may be treated. We do not represent that every shipment is free of import charges.

6. Preparation and delivery

After successful payment confirmation, our standard handling period is 1–3 business days, excluding any longer period specifically disclosed for an item or order. Once dispatched, an estimated transit period is 7–15 business days. Processing and transit are separate stages, and these figures are estimates rather than fixed delivery promises. Delivery destinations and actual charges depend on the options shown during checkout. See our Shipping Policy for tracking, delays, and address concerns.

7. Changes, cancellation, and returns

Email service@ortavino.com as soon as possible to request a cancellation or a correction to delivery details. We will try to assist before dispatch; cancellation or modification cannot be guaranteed once fulfillment has progressed. Under our Return & Refund Policy, a customer may request an eligible return within 30 calendar days after delivery. Return approval, condition requirements, shipping responsibility, refund method, and exceptions are explained there. Mandatory withdrawal, cancellation, remedy, and refund rights under applicable law are not reduced by these voluntary store procedures.

8. Keeping communications and website use appropriate

Please communicate respectfully with support and use the website for lawful purposes. We may take proportionate action to protect the store and other customers from payment fraud, deliberate misuse, automated interference, or threats. We will not use these measures to deny legal rights or remedies that must be offered to consumers.

9. Materials on the website

Text, imagery, layout, logos, and other materials on the storefront may be protected by copyright, trademark, or other intellectual-property rules belonging to us or their respective owners. Browsing the store does not transfer ownership of those materials. Personal use of the website is permitted; unauthorized commercial copying or impersonation is not.

10. Other organizations and external links

The store may rely on third-party infrastructure for checkout, hosting, payment authorization, shipping, or other services. Those organizations can have separate terms for their own services. External links are provided for convenience and do not mean we control the linked website. Our handling of personal information is discussed in the Privacy Policy.

11. Problems, warranties, and legal protections

If an item is defective, not as described, missing, or damaged, contact us with the order details. We will assess the available replacement, repair, refund, or other remedy as required by applicable law and the circumstances. Nothing in these terms excludes liability for fraud, intentional misconduct, personal injury caused by negligence where exclusion is prohibited, or any other liability or consumer protection that cannot legally be excluded. We do not offer a blanket waiver of statutory warranties.

12. Updates and contact

We may revise these terms to reflect changes in the store or legal obligations. An updated version will be made available on the website; changes do not retroactively remove rights already acquired under applicable law. If you have a question about an order or these terms, use the contact details below.

Operating company details

Operating Company: Wuhan Pinglixin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC8T2H9F
Company Address: Factory Building 6-1381, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@ortavino.com
Contact Phone: +86 15035629847
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)