About Us
Ortavino is an online retail brand operated by Wuhan Pinglixin Trading Co., Ltd.. We aim to offer a straightforward way to review product information, make informed purchase decisions, and find helpful answers when an order needs attention.
What we want the shopping experience to feel like
A useful online store should make its processes understandable. At Ortavino, we focus on practical information at the points customers need it: product descriptions while browsing, clear charges at checkout, shipping estimates after payment, and an accessible route to ask about a return or delivery issue. Rather than promising that every parcel or product will be perfect, we explain how customers can contact us if something does not go as expected.
Product information and orders
Please review the descriptions and options on each product page for the information applicable to that item. Availability and the selections offered can change, so the current product listing and checkout are the appropriate places to check the particulars of a purchase. We aim to keep that information understandable and to correct material mistakes brought to our attention.
Our Shipping Policy explains the difference between order preparation and transportation. Our Return & Refund Policy sets out the return request period, how to seek approval, responsibility for applicable costs, and how approved refunds are handled. Terms of Service and Privacy Policy provide further information about purchases, website use, and personal data.
A direct route to assistance
If you need help with a purchase, contact us with your order reference and a clear description of the question. For a damaged or incorrect delivery, useful photographs can make the review easier. Before sending a product back, please obtain the return instructions for your case rather than using the company registration address as a return depot.
Business information
Operating Company: Wuhan Pinglixin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC8T2H9F
Company Address: Factory Building 6-1381, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@ortavino.com
Contact Phone: +86 15035629847
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://ortavino.com
We value communication that helps customers understand their choices and the steps available when an order requires follow-up.