Contact Us

Questions about shopping with Ortavino?

We welcome questions about product information, orders, payment confirmations, delivery updates, cancellations, returns, and refunds. You can contact us by email or telephone using the details below. For the most useful response, include the order number if you have one and explain what you would like us to look into.

Reach customer support

Website: https://ortavino.com
Email: service@ortavino.com
Telephone: +86 15035629847
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

We review customer inquiries during our stated support hours. Messages received outside those hours can be addressed during the next business period. Response time may vary with the nature of the request and the information needed to investigate it.

Help with a purchase

For an existing order, please include the email address used at checkout and the order reference, where available. If you are asking about a parcel, share the latest tracking update or describe the delivery issue. For a product concern, a short explanation and relevant photographs can help us understand what happened. Do not send full card numbers, account passwords, or unrelated sensitive documents in an ordinary email.

If you would like to cancel an order, please contact us promptly. We can consider cancellation requests before dispatch, although an order may progress to dispatch before we receive or act on your message.

Returns must be arranged in advance

Before mailing any item back, request return instructions from support and follow the Return & Refund Policy. We will explain the authorized return destination and any applicable shipping instructions for your case. The company address shown below identifies our business; it should not be used as a parcel-return destination unless our support team specifically instructs you to do so.

Business identification

Operating Company: Wuhan Pinglixin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC8T2H9F
Company Address: Factory Building 6-1381, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@ortavino.com
Contact Phone: +86 15035629847
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Your statutory consumer rights, where applicable, remain available regardless of which contact channel you use.